Here are some of the top questions we see in our inbox. Thanks for asking them. We want to make sure you are super happy!
- When will my order arrive? We ship via USPS 2-day First Class Mail within 24 hours unless the item is specifically marked *PRE-SALE*. YAY! Tip: Get your orders in early for the holidays. That's when it's more likely to extend to a week. We will always tell you the cut off date for guaranteed delivery in the terms and conditions at check out. If you have ordered a *PRE-SALE* item, note that pre-sales are only run for 72 hours. At the end of that time, all sales will be sorted by product and we will place one order with our manufacturer. Please allow up to three weeks for a pre-sale order delivery. We will make every attempt to fulfill it before then.
- Can I do a custom designed picture? Soon! We have that on our wish list. That will be a super fun feature once available. Imagine painting the very image of your loved ones, your furbabies, that special vacation spot! Oh, the possibilities!
- Can I get an update on my order? You'll get an update emailed to you upon ordering. Then you'll get another one once it's been shipped out. It will include the USPS tracking number. YAY again!
- Can I pay for expedited shipping/rush order? Please contact us with the specifics at firstname.lastname@example.org We generally ship via USPS First Class (2 day delivery is typical). If for some reason you wish to pay for Express (7 day a week delivery), we will work it out.
Does it matter where I start painting?
We recommend laying your canvas out on a flat surface and securing with binder clips to keep the canvas stretched. Then work with one color (number) at a time, working from the top of the painting to the bottom.
What is the difference between the teen/adult and kid paintings?
Two things! The painting's size and its level of detail. You will find the size of the canvas in each product's description. Kids' paintings can be for kids and adults; but they are marked "Kids" to let you know that it is appropriate for a child who knows his or her numbers from 1 - 12 and has small motor skills to be able to paint in thinner areas.
Are the brushes re-usable?
Yes! We pride ourselves in hand-selecting quality brushes suitable for acrylic paintings. With proper care, they will last a long time. Rather than sending our adult customers the industry standard, you'll receive either taklon or nylon brushes. They are stiffer brushes, not flimsy, and need simple care: Dip them lightly in water before dipping into the paint, and when you are finished with your brush at that sitting, gently wash it with mild soap and warm water. Then carefully absorb excess water with a paper towel. Always store your brushes bristles up.
Why don't your paintings come framed?
We have found that more customers do not want to frame every painting, and therefore we generally keep the linen canvas unframed in stock. This saves both you and us money; us in warehouse space and you by not having an added cost for the frame and shipping. We DO provide hangers that you can use for any paintings you decide you want to stretch and frame your masterpiece. Most hobby shops can assist you in how to do this. If you would like a framed version of any of our paintings, we can certainly make it available to you already stretched and framed for a nominal cost. Just email us at email@example.com and identify which product you would like to order already framed. We will be in touch with you as to the pricing and estimated arrival time.
Let us know if you have any other questions. We are grateful for you and want to make sure you are spoiled when you order paint-by-number kits from us. Our email is firstname.lastname@example.org. Our customer service manager will get back to you within 24 hours - M-F, excluding federal holidays.